Background-image
Policies

Inclement Weather Cancelations
 

If there is bad weather or the possibility of lessons being canceled, we will follow the Lake Washington School District (LWSD) as far as cancelations.
www.lwsd.org


If LWSD cancels school, the pools will be closed and lessons will be canceled.
If LWSD has a late start to classes, the pools will reopen at noon and evening lessons will run as scheduled.


Any classes that are canceled due to inclement weather will receive a credit for the missed class within 5-7 business days of the closure.


If you have questions please email your location's administrator.

JAC - Sam McMann sammcmann@waveaquatics.org
Redmond Pool - Felipe Cruz felipecruz@waveaquatics.org

 

Changes in your permanent schedule

If you know ahead of time that you have a schedule conflict with your child’s swim lesson and are interested in permanently moving to different day and time, please contact an administrator at your location. We would be happy to take a look at our current availability to see if we can accommodate to your family’s schedule.

We cannot make one time class changes.

 

Discontinuing Swim Lessons
 

If you are interested in discontinuing your child’s swim lessons, please note:


⦁    Accounts can only be suspended for whole months at a time. For example, you may discontinue lessons on June 1st or July 1st, but not June 15th.
 

​Please email an administrator at your location at least 10 days prior to the end of the month in order to suspend your account for the 1st of the following month forward.


⦁    We are unable to prorate your account for being unable to attend a whole month of lessons. For example, if you are going on vacation for 2 weeks in July, you may choose to suspend your account for all of July or choose to pay for the whole month to hold your child’s spot in his/her class for when you return.


When you choose to suspend your account, your child will be removed from his/her class.

 

Past Due Accounts
 

A late fee of $15 will be assessed for payments received after the 20th of the month.

 


Make-Up Policy

Unfortunately, because of our limited class availability and the number of students in our program, we are unable to provide make-ups or lesson credits for missed classes. This includes, but is not limited to, missed classes due to family scheduling conflicts, vacations or being mildly sick. We apologize for this inconvenience.

If you know ahead of time that you have a schedule conflict with your child’s swim lesson and are interested in permanently moving to different day and time, please contact an administrator at your location. We would be happy to take a look at our current availability to see if we can accommodate to your family’s schedule.

 
Partners
Wave+Aquatics